Talk to the Ashland plant · Mon–Fri 8:00 a.m. – 5:00 p.m. ET 800-233-7828
Help center

Frequently Asked Questions

Delivery times, quality, artwork, and how to know who made your pharmacy prescription labels.

Why does it take 4 to 6 weeks to receive my prescription labels?

Simple answer, it doesn’t. Our standard delivery is 3 to 4 weeks. We can get your labels printed and shipped in the time it takes most manufacturers to produce their internal paperwork! Many label companies make labels for many different markets and applications. At Stat Products, Inc. we specialize in labels for one market… Retail Pharmacy.

Do new orders take 4 to 6 weeks?

No. We respond quickly to new order artwork and proofs to maintain prompt delivery. We do require that you fully read and approve your proof as soon as possible to keep your order moving in our production schedule. We want you to have your new labels as soon as possible.

Why is Stat Products able to ship so quickly?

We have multiple printing presses set up on the most popular direct thermal and laser style prescription labels used in the pharmacy dispensing industry today. This provides great flexibility to meet customer delivery requirements. We know the importance of keeping your pharmacy department fully functioning. As always, if you need immediate delivery, just ask. We love a challenge and are always happy to help.

Does quick delivery mean low quality?

No, quite the opposite. Our highly trained production team is laser focused in the art of pharmacy prescription label construction and print quality. No uncut perforations or tide edges that require constant indexing of your label to your print routine.

With so many prescription label brokers and distributors claiming they make the labels they sell, how do we know what company made our pharmacy prescription labels?

Great question, so happy you asked! All labels go into shipping boxes. All shipping boxes are required to have the Box Maker’s Certificate (BMC) stamped on one bottom flap of the boxes they manufacture. This provides the Maker and geographic location of their production facility. Stat Products has purchased boxes from Volk Packaging in Biddeford Maine for decades. If the product is prescription labels, and they are in a box made by Volk Packaging in Biddeford Maine, they are produced by Stat Products in Ashland Massachusetts. We thank you for your order!

Are there changes for artwork and printing plates?

Artwork and printing plates are no charge. We want your order! In addition, we remake your printing plates at the first sign of print quality degradation at our expense. Our mission is to provide your pharmacy with high-quality prescription labels that look as professional as the care your pharmacy provides. Your patient has your vial and label in their hands multiple times per day. Many companies would love that opportunity! Make it count.

Why do my pharmacy prescription labels arrive so fast?

Love that question! You must have ordered from Stat Products! Couldn’t help myself. We love what we do!

Still have a question?

Talk with the Ashland plant.

Call 800-233-7828 or email info@statproducts.com — Mon–Fri 8:00 a.m. – 5:00 p.m. ET.